REPORTING FRAUD OR SUSPICIOUS ACTIVITIES

Reporting Fraud Or Suspicious Activities

For Bank of the Orient Customers

If you come across a suspicious website or email that claims it’s from Bank of the Orient, do not respond to it. Instead, forward these suspicious emails and websites immediately to [email protected]

If you suspect a fraudulent activity involving your Bank of the Orient account, you should immediately contact our Customer Service Center at 1-800-881-2686.

To efficiently assist you, please have your account information ready, including identifiers relating to your accounts. Please provide specific details concerning the suspected fraud.

For Non-Bank of the Orient Customers

If you do not have an account with Bank of the Orient, but suspect that:

• A Bank of the Orient account was opened in your name.
• A Bank of the Orient credit card account appears on your Credit Report, even if you do not have one.
• You received suspicious email, mail or phone calls pretending to be from Bank of the Orient.

Please contact our Customer Services Center at 1-800-881-2686 to report any of the above scenarios.

If you are a victim of a Fraud

Immediately report a fraud activity as soon as possible to limit unauthorized transactions and to minimize the time it takes to resolve your credit issues. You also need to take the following steps:

1. Place a fraud alert on your credit report by calling any one of the national credit bureaus listed below:
   • Experian 888-397-3742 or www.experian.com
   • Equifax 800-525-6285 or www.equifax.com
   • Trans Union 800-680-7289 or www.transunion.com
2. Inform your credit card companies or banks to close any accounts associated with the fraudulent services.
3. File a police report and provide a detailed explanation of the fraud activity in your account.
4. File a complaint with the Federal Trade Commission at www.ftc.gov or call FTD Identity Theft Hot Line: 1-877-ID-THEFT (438-4338)